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Hosted by The Tampa Bay Estate Planning Council

Practice Management Roundtable: Mastering First Impressions

First impressions have always been important. If your business is built on relationships, you know that a first impression could be the difference between new business or no business from a prospective client. Given the nature of first impressions—they’re made very quickly and are difficult to overcome—the challenge is knowing what you can do to improve the impression that you make.

Join us for breakfast at the Centre Club as Rob Richardson of Franklin Templeton shares the science behind first impressions and discusses strategies to foster trust and convey credibility during the critical first interactions with a client.

This Practice Management Roundtable offers strategies all advisors can use to better communicate with clients based on their instincts, anxieties and behavioral characteristics. We'll discuss information and resources to help them make favorable first impressions that can lead to lasting client relationships.

This event is for Council members and is FREE.

7:45 am - Networking Breakfast
8:05 am - Program
9:00 am - Program Concludes

Wednesday, December 5, 2018
7:45 AM - 9:00 AM


The Centre Club
One Urban Center - 8th Floor
123 S Westshore Blvd
Tampa   FL   33609
Website for Location
Map for Location

Speaker Profiles


Robert Richardson, CIMA
Franklin Templeton

Robert Richardson, CIMA®, a 35-year industry veteran, as senior vice president and North America spokesperson for the company’s North America Advisory Services business including the U.S. and Canada. Richardson’s focus is on proactive outreach to the financial advisor community on timely matters regarding investment strategies, practice management and services Franklin Templeton can deliver to support them.

Richardson began his career in the financial services industry in 1982 and joined Franklin Templeton Investments in 1995, most recently serving as a senior advisor consultant covering the greater Houston area. Reflecting his outstanding service to clients, Richardson is a six-time recipient of the annual Richard C. Stoker Award, which honors Franklin Templeton’s top-performing senior advisor consultants.

Richardson is a FINRA-licensed registered representative, holds the Certified Investment Management Analyst® designation, and is a Certified Fund Specialist. He received a bachelor of science in business administration from the University of Florida.

Registration Fee
No Charge